Privacy Policy

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Date of Birth (if applicable)
• Government-issued ID details (required during check-in where applicable)

Booking Information

• Check-in & Check-out Dates
• Selected Property or Room
• Number of Guests
• Meal Plan
• Special Requests
• Event Details (if applicable)

Payment Information

Payments are securely processed through authorized payment gateways. We do not store your debit card, credit card, CVV, UPI PIN, or internet banking credentials.

Technical Information

• IP Address
• Browser Type
• Device Information
• Cookies
• Website Usage Analytics

2. How We Use Your Information

We use your information to:

• Process reservations and bookings
• Confirm reservations and send booking updates
• Provide hospitality services
• Respond to customer inquiries
• Improve our website and guest experience
• Process payments
• Send invoices and booking confirmations
• Share promotional offers (only where permitted)
• Comply with legal and regulatory requirements

3. Cookies

Our website uses cookies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance user experience

Note: You may disable cookies through your browser settings, although certain features of the website may not function properly.

4. Sharing of Information

We respect your privacy.

✓ We do not sell, rent, or trade your personal information.

Information may be shared only with:

• Secure payment gateway providers
• Government authorities where legally required
• Trusted service providers supporting our operations
• Law enforcement agencies as required under applicable law

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Guest Identification

Guests may be required to present valid government-issued identification during check-in, in accordance with applicable laws and hospitality regulations.

7. Marketing Communications

With your consent, we may send:

* You may opt out of promotional communications at any time.

8. Third-Party Links

Our website may contain links to third-party websites, including payment gateways and social media platforms.

We are not responsible for the privacy practices or content of these external websites.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age unless accompanied by a parent or legal guardian.

10. Your Rights

Subject to applicable laws, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where legally permissible
• Withdraw consent for marketing communications
• Contact us regarding any privacy-related concerns

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Complete reservations
• Maintain business records
• Meet legal, regulatory, and tax obligations
• Resolve disputes

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated effective date.